Refund policy

Returns for non-personalized items

You have 14 days after receiving an eligible non-personalized item to request a return. The item must be unused, in the same condition you received it, and in its original packaging. Please keep your receipt or proof of purchase.

How to request a return

Email allstar3dprints@gmail.com with your order number and the reason for your request. Contact us before sending anything back. If approved, we will send return instructions and a return shipping label. Unauthorized returns are not accepted.

Return address: All Star 3D Prints, P.O. Box 1064, Land O Lakes, FL 34639, United States.

Personalized items and exclusions

Personalized products and special orders are made specifically for you and cannot be returned for a change of mind. Sale items and gift cards are also not eligible for change-of-mind returns. These exclusions do not prevent you from contacting us about an item that arrives damaged, defective, or incorrect.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If there is a problem, email allstar3dprints@gmail.com promptly with your order number and clear photos of the item and packaging so we can evaluate the issue and help resolve it.

Exchanges

Contact us before ordering a replacement. For an approved return, you can place a separate order for the replacement item.

Refunds

We will notify you after receiving and inspecting an approved return. If the refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may need additional processing time. If more than 15 business days have passed since approval, contact allstar3dprints@gmail.com.

This policy does not limit any rights that apply under applicable law.